Complaints

The customer is responsible for checking immediately on receipt whether the delivery is complete and in good condition. Customers must notify the Christian Fischbacher customer service team of any defects or deviations from the order within three days of delivery by emailing online-boutique-de@christianfischbacher.com. Otherwise, the delivery is deemed to have been accepted. 

The amount paid by the customer for the defective goods will be refunded. In the case of a delivery error by Christian Fischbacher, a subsequent delivery will be made free of charge. If the item is no longer available, the customer will receive a credit note from Christian Fischbacher to the value of the product. 

If products are delivered with obvious damage to the packaging or contents, the customer must make a complaint to the courier immediately – regardless of his/her defect-related rights – and refuse to accept delivery. The customer is obliged to obtain a slip from the courier acknowledging the damage. Christian Fischbacher must also be informed without delay of all damage sustained in transit.

Return and right of withdrawal

In accordance with Art. 52 of the Consumer Code, the customer has the right to withdraw from the contract within 30 days of receipt of correctly delivered goods without production defects.

In the case of correctly delivered goods without production defects that have been partially or completely used and/or washed, no right of withdrawal can be asserted. Goods for which the right of withdrawal is asserted must be returned intact and complete in the original packaging. In the case of returned goods that do not meet these characteristics and requirements, Christian Fischbacher Bed & Bath AG reserves the right to refuse the return or to refund only part of the price.

In order to exercise the right of withdrawal, the customer must proceed as follows:

1. please contact us
2. fill in the contact form with selection of the topic "How do I return an item? (Exchange, Refund)".
3. our customer service will then send the customer a return slip electronically
4. send your return (return slip, delivery note, unwashed and unused items in the original packaging) to the following address:
   
   Christian Fischbacher Bed & Bath AG
   c/o Multisped returns warehouse
   Rudolf-Diesel-Strasse 6-8
   DE-78224 Singen

The product will be checked by our quality control department and a decision will be made.